Govern: FAQs & Troubleshooting

Answers to common Govern questions, and fixes for stopping agents, connector access, and governed graph uploads.

This page answers common questions about Agent Controls, Connectors, Governed Graph, and Publish Review. Use the troubleshooting entries when you can't stop an agent, a connector isn't available, or a graph upload fails.

FAQs

Agent Controls

Who can stop agents?

Stop agents and Resume agents: Account Admin and Organisation Admin. Governance Manager and Auditor can view Agent Controls but can't stop or resume agents. See Roles.

Does stopping an agent disable it?

No. Stop aborts the agent's in-flight runs, and work in progress is lost. New runs can start again at any time, and the agent runs again after its next trigger. Agent Controls doesn't edit, disable, delete, or deactivate agents. See Agent Controls.

Can I stop a selected group of agents?

No. Stop agents one at a time, or select Stop all agents to interrupt every agent's active runs. Stop all agents asks you to confirm and can't be undone. See Stop every agent.

What happens when I stop a system agent?

System agents, such as the Operator and the builder agents, are listed alongside your own. Stopping one also stops every run and helper agent it started. Stop is their only action. See Stop a system agent.

Connectors

What does Connectors control?

It's the account-wide register of what an agent may reach outside itself: integrations, MCP servers, and platform skills. Every agent inherits it as its outer limit: an agent can't use a connector the account hasn't made available. See Connectors.

Why does the same MCP server appear several times?

There's one row for each connection an agent has made, so a server appears once for each agent that connects to it, with that agent's project. See MCP servers.

Governed Graph

Who can upload a governed graph?

Manage govern graphs: Governance Manager, Account Admin, and Organisation Admin. Approver and Auditor can view graphs only. See Roles.

How do I update or delete a graph?

Upload the revised package as a new graph; Edit changes only the name. A graph can't be deleted from the page: the row menu has View, Download, and Edit only. See Governed Graph FAQ.

How does an agent use a governed graph?

A completed graph becomes knowledge in the account. Attach that knowledge to the agent. Attaching the package JSON in the Agent Builder chat doesn't create or attach a graph. See Governed Graph FAQ.

More Governed Graph questions

Relationship counts, obligation links, sign-off, customer data, and visibility are answered in the Governed Graph FAQ.

Publish Review

Can I approve publish requests in Publish Review?

Not yet. Publish Review is coming soon. Apps use the in-product publishing flow. See Publish Review.

Troubleshooting

Agent Controls

Stop and Stop all agents are disabled

Hovering shows You don't have access to stop agents. Stopping agents needs the Stop agents capability: Account Admin or Organisation Admin. See Roles.

"Stopping the agent's executions" stays on screen, or appears twice

It doesn't mean work is still going on. The request runs once, even when the agent had no active runs. See Stop a running agent.

View Agent is missing for an agent

View Agent isn't offered for system agents, which show — in Project. See Stop a system agent.

I can't bookmark a page of the agent list

The page number isn't saved in the URL. Search is: it's saved as ?search=<term>, so search for the agents and share that view. See Find agents.

Connectors

An agent can't use an integration or MCP server

The account sets the outer limit. An agent can't use a connector the account hasn't made available, whatever its own configuration requests. Check the connector's Standing in Connectors. See Connectors.

A key is visible in an MCP server's URL

Connectors shows each URL in full. Edit the connection in the agent and enter a $secret. reference instead of the key. See How catalog fields are used.

Governed Graph

Upload Govern Graph isn't available, or the upload is refused

Uploading needs the Manage govern graphs capability: Governance Manager, Account Admin, or Organisation Admin. Without it, the tooltip reads You don't have access to upload govern graphs. See Governed Graph troubleshooting.

The upload failed

Hover over the Failed badge for the reason, fix the package, and upload it again. Only .json files up to 80 MB can be selected. Each reason and its fix is listed in The upload failed.

The agent says it has no governance graph to query

No governed graph is attached to the agent. Attach it as knowledge. See Attaching a governed graph.

An agent's answer from the graph looks incomplete

Knowledge Graph Search returns at most 25 rows per query, and tells the agent when more matches exist. Ask a narrower question. See Common questions.

Related

• Agent Controls, Connectors, Governed Graph, and Publish Review
• Govern agents and models: every Govern task
• Audit Trails: who changed what

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Maintained by Abhishek Paul AI-assisted, human-approved