Try Knowledge

Query a knowledge base, any version, and inspect the chunks behind each answer.

Try Knowledge lets you test a knowledge base before an agent uses it. Ask real user questions, inspect the retrieved chunks, and compare knowledge versions after a sync.

Open a knowledge base in Console → Knowledge, then select Try Knowledge.

Try Knowledge answers from the selected knowledge version only. It does not use agent instructions, tools, or other knowledge.

What you can do

Test coverage

Ask questions your users will ask. A missing answer identifies content that needs syncing or improvement.

Verify retrieval

Inspect the chunks behind an answer. This shows whether the expected content was found and ranked well.

Action	Use it to
Ask a question	Check answer quality and knowledge coverage.
View the execution report	Review retrieved chunks and citations.
Select a version	Compare the latest knowledge with an earlier version.
Refresh	Clear the conversation and begin a new test.

Test a knowledge base

1

Ask a representative question

Enter a question and send it. Use the wording your users would use.

2

Review the answer

An answer based on missing context signals a coverage or sync issue.

3

Check the evidence

Open Execution Report, then select the answer's Evaluation Report to inspect its retrieved chunks.

Test questions that reflect real tasks. An agent using this knowledge base can only retrieve what the knowledge base contains.

Inspect retrieved chunks

The execution report lists the chunks for the selected answer, most relevant first.

What each chunk shows

• Rank and title identify the source section. A chunk can have no title.
• Score shows match strength from 0 to 1. Higher scores indicate closer matches.
• Tags identify document attributes created during processing.

See Document processing for processing details.

How to investigate an answer

• If the expected section is absent, retrieval did not find it.
• If it ranks low, compare its tags and wording with the question.
• Check the source file and its processing before rewriting the question.

Compare knowledge versions

Select a version, then ask the same question. The selected version affects only this test. Agents always use the latest version.

Compare	Check
Latest and previous version	Whether the answer changed as expected.
Retrieved chunks	Whether the expected source is present and ranks well.

See Sync & versions to learn how updates create knowledge versions.

Only synced content can answer questions. Files that are ready to sync or failed to sync do not contribute. Check file status in the Datasets tab when recently uploaded content is missing.

Related

Title

Sync & versions

Description

Learn how file updates become knowledge versions.

Target

Sync & versions

Title

Document processing

Description

Review the content, tags, extraction, and summary behind each document.

Target

Document processing

Title

Attaching Knowledge to an Agent

Description

Give an agent access to a knowledge base.

Target

Attaching Knowledge to an Agent

Title

Knowledge FAQs

Description

Get answers about knowledge bases, datasets, sync, and versions.

Target

Knowledge: FAQs & Troubleshooting

---

Maintained by Abhishek Paul AI-assisted, human-approved